bk9911 Privacy Policy

bk9911 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the bk9911 platform at bk9911.ws ("the Platform"). This Privacy Policy describes how we collect, use, store, disclose, and safeguard personal information in connection with your use of our services.

By registering an account or using any part of the bk9911 Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you must stop using the Platform immediately.

This policy applies to all members, visitors, and users of bk9911, including players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh. We may update this Privacy Policy from time to time. Where material changes are made, we will notify you via the Platform. Your continued use of bk9911 after any update constitutes acceptance of the revised policy.

2.1 Account Management

We use your identity and contact data to create and maintain your bk9911 account, verify your age and identity, and enable you to log in securely. This processing is necessary for the performance of our contract with you. Without this data, we cannot operate your account.

2.2 Payment Processing

Financial data is used to process your deposits and withdrawals in Bangladeshi Taka via your chosen payment method. Transactions are routed through secure, PCI-compliant payment processors. We retain transaction records as required for financial reporting and anti-money laundering compliance.

2.3 Legal and Regulatory Compliance

bk9911 is required to collect and retain certain data in order to comply with applicable legal obligations, including know-your-customer (KYC) requirements, anti-money laundering (AML) regulations, and responsible gaming obligations. We may share data with relevant authorities where we are legally compelled to do so.

2.4 Platform Safety and Fraud Prevention

Technical data and gaming activity records are analysed to detect and prevent fraudulent behaviour, multi-accounting, collusion, money laundering, and other prohibited conduct. This processing is in our legitimate interest and is necessary to protect the integrity of the Platform and the safety of all members.

2.5 Customer Support

Communications data is used to respond to your queries, resolve disputes, and improve the quality of our support services. Support interactions may be reviewed internally for training and quality assurance purposes. Your data will not be shared externally as a result of a support interaction except where required by law.

2.6 Personalisation and Platform Improvement

With your consent, bk9911 may use your gaming and technical data to personalise your Platform experience — for example, by recommending cricket betting markets or slot titles you may enjoy based on your activity. You may withdraw consent for personalisation at any time by contacting support.

2.7 Marketing Communications

Where you have opted in at registration or subsequently, bk9911 may send you promotional emails and notifications about new games, seasonal offers (such as Eid promotions or BPL cricket specials), and platform updates. You may unsubscribe from marketing at any time. Opting out does not affect your ability to use the Platform or receive account-related communications.

3.1 Third-Party Service Providers

bk9911 works with a limited set of carefully vetted third-party service providers who assist us in operating the Platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa and Mastercard network processors), game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), identity verification services, and IT infrastructure providers. We share only the minimum personal data necessary for each provider to perform their specific function, and each provider is contractually bound to handle your data in accordance with applicable data protection standards.

3.2 Legal Authorities

bk9911 may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bk9911, its members, or the public. We will notify you of any such disclosure where we are legally permitted to do so.

3.3 Business Transfers

In the event that bk9911 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide you with reasonable notice of any such transfer and ensure that your data continues to be handled in accordance with this Privacy Policy.

3.4 No Sale of Personal Data

bk9911 does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own independent marketing or commercial purposes. Any sharing of data with third parties is strictly limited to the purposes described in this Privacy Policy.

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function correctly, improve user experience, and provide analytical information to site operators. bk9911 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

4.2 How bk9911 Uses Cookies

We use cookies for the following purposes:

• Essential cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in and security cookies that help detect fraud.
• Performance cookies: Help us understand how members use the Platform — for example, which pages are visited most often and how users navigate between sections.
• Functionality cookies: Remember your preferences, such as language settings or your last-visited game category.
• Analytics cookies: Used to gather aggregate, anonymised data about Platform usage to help us improve the bk9911 experience over time.

4.3 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may impair the functionality of the bk9911 Platform, including your ability to log in and place bets. Disabling non-essential cookies will not affect your ability to use the core features of the Platform.

5.1 Retention Periods

bk9911 retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable legal, regulatory, and operational obligations. Specifically:

• Account and identity data is retained for the duration of your account and for a minimum of five years following account closure, as required for AML and KYC compliance.
• Transaction and financial records are retained for a minimum of five years from the date of each transaction.
• Gaming and betting records are retained for a minimum of three years from the date of each session or wager.
• Communications and support records are retained for a period of two years from the date of each interaction.
• Marketing preferences are retained until you withdraw your consent or close your account.

5.2 Deletion Requests

You may request deletion of your personal data at any time by contacting [email protected]. Please note that we may be required to retain certain data beyond your deletion request where retention is mandated by law or where the data is necessary for the establishment, exercise, or defence of legal claims. We will inform you of any such limitation when responding to your request.

6.1 Right of Access

You have the right to request a copy of the personal data that bk9911 holds about you. We will provide this information within a reasonable timeframe upon receipt of a verified request. Requests can be submitted to [email protected] with the subject line "Data Access Request".

6.2 Right to Rectification

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update certain account details directly through your account settings. For changes to identity documents or other sensitive records, please contact support.

6.3 Right to Erasure

You have the right to request that bk9911 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where you object to processing. This right is subject to our legal retention obligations described in Section 5.

6.4 Right to Object to Processing

You have the right to object to bk9911 processing your personal data for direct marketing purposes. You also have the right to object to processing carried out on the basis of legitimate interests where you believe your individual rights and freedoms outweigh those interests.

6.5 Right to Data Portability

Where bk9911 processes your data on the basis of your consent or in order to perform a contract, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format. You may also request that we transmit that data directly to another service provider where technically feasible.

6.6 Exercising Your Rights

To exercise any of the rights described above, please contact our support team at [email protected]. We may need to verify your identity before processing your request. We aim to respond to all data rights requests within 30 days of receipt. If we are unable to fulfil your request, we will explain the reasons in writing.

7.1 Technical Safeguards

bk9911 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for all data in transit, firewalls and intrusion detection systems, restricted access controls for staff handling personal data, and regular security audits of our systems.

7.2 Payment Security

All payment transactions are processed through PCI DSS-compliant payment gateways. bk9911 does not store full Visa or Mastercard numbers, CVV codes, bKash PINs, Nagad PINs, or any other payment authentication credentials on its own servers. Payment data is tokenised and handled entirely within the secure environments of our payment processor partners.

7.3 Your Responsibility

While bk9911 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account. Use a strong, unique password for your bk9911 account and do not share your login details with anyone.

7.4 Data Breach Notification

In the unlikely event of a data breach that affects your personal information, bk9911 will notify you as required by applicable law. We will inform you of the nature of the breach, the data affected, and the steps we are taking to mitigate any potential harm as promptly as practicable.

The bk9911 Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from persons under the age of 21. If bk9911 becomes aware that personal data has been collected from an individual who is under 21 years of age, we will immediately close the associated account, delete all personal data collected from that individual, and withhold any funds deposited or winnings accrued.

If you are a parent or guardian and believe that a minor has registered an account on bk9911 using false age information, please contact us immediately at [email protected] so that we can take appropriate action. bk9911 takes its obligations regarding underage gambling extremely seriously and supports a range of parental control tools that can restrict access to online gambling platforms at the device level.

9.1 Privacy Enquiries

If you have any questions, concerns, or complaints about this Privacy Policy or about how bk9911 handles your personal data, please contact our support team at the address below. We take all privacy enquiries seriously and will respond within a reasonable timeframe Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]

9.2 Policy Updates

bk9911 may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes, we will post the updated policy on the Platform with a revised "Last updated" date and, where appropriate, notify you directly via email or an in-Platform notification. We encourage you to review this policy regularly to stay informed about how we protect your data.

9.3 Related Policies

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, which together form the complete framework governing your use of the bk9911 Platform.